Website Maintenance Plan

If you need assistance with your website, contact us: john@johnmacarts.com – 978-408-6452.

Maintenance plan subscribers should open a ticket. If you don’t have access to our ticket system please inquire and we’ll provide you with a login.

Maintenance of your WordPress website is important. Neglecting your site can have serious consequences including exposing your website to potential hackers. 

MacKenzie Arts & Design offers several affordable plans for your business.

Three Levels of Maintenance Are Offered

Plans and Pricing
The Basic Plan
$1600 billed yearly
Covers One Website
Great for Small to Medium Sized Websites
Ticketing System for Priority Service over Non-Subscribers
Up to 4 hours service per month plus you can bank up to 8 hours for extended projects.
Monthly External Backup
Monthly Software Updates
20% off all services beyond the 2 hours.
Install and Configure On-Page SEO software
Premium forms with Gravity forms.
 
 
 
 
 
The Plus Plan
$2600 billed yearly
Covers One Website
Best plan for companies that need help with SEO and frequent updates.
Ticketing System for Priority Service over Non-Subscribers
Up to 6 hours service per month plus you can bank up to 12 hours for larger projects.
Monthly External Backup
Monthly Software Updates
20% off all services beyond the 2 hours.
Install and Configure On-Page SEO software
Premium forms with Gravity forms.
Monitoring your site monthly with Google Webmaster Tools.
Submitting your sitemap to Google.
SEO Review and recommendations
In person meeting or via skype two to four times a year, does not count against your time
Two hours content management training for you or your staff.
Custom Plan
By Contract
We'll create a plan just for you.
Great for medium to large companies.
Ticketing System for Priority Service over Non-Subscribers
You negotiate for as many hours as you think you'll need.
Special rate for extended hours.
20% off all services.
EVERYTHING YOU NEED - NOTHING YOU DON'T WANT.
 
Maybe you need google ads and analytics or maybe you want to create ad funnels. This is the plan for you!
 
 
 
 
 

We can also set up monthly payments – contact us for more information.

Our Services

Maintenance plan subscribers receive 20% off on ALL services.

Level 1 Services

Regular Rate $55/hour

Website Content Changes
Image and Graphic Manipulation
Tech Support and/or training
Graphic Design or Photography
Creating or editing forms
Minor code edits to HTML/CSS
updating and installing software
Backups of website
Managing updates to the software

Level 2 Services

Regular Rate $85/hour

Website design and development
Clean up of Malware – (hacked site)
Installing or updating eCommerce
Search Engine Optimization
Programming – PHP, Javascript
Audio/Video/Whiteboard Animation
Installing and configuring software
Installing and configuring 3rd party services

The Fine Print - Please read before you buy
By purchasing a maintenance agreement you have as retained MacKenzie Arts & Design to proceed with monitoring your website and you agree to our terms and conditions:
MacKenzie Arts & Design agrees to devote up to the stated hours per month on assignments to be determined by you. In addition, your website will be monitored, regular software updates will be installed, and any alerts addressed as needed.
The use of this service assumes all requests will be made via our ticketing system which enables us to track time. AS OF JANUARY 2017, REQUESTS MADE BY REGULAR EMAIL WILL BE BILLED AT THE REGULAR FULL RATE.
This program requires FTP access to your hosting account and administrative access to your WordPress website. If your company doesn’t have a dedicated IT department we’ll need administrative access to your hosting account as well.
Services in addition to allotted hours per month will be made available at 20% off the regular published rates.
Any expenses exclusive of normal overhead are not included in this agreement and will be billed separately. Examples of such expenses are software, 3rd party programming, hosting, domain services, security software, hosting plan upgrades, etc… Any expenses will be discussed prior to purchases. These fees will be billed separately.
This service in no way guarantees 100% uptime nor does it guarantee your website will not be hacked or damaged by malware. We may recommend you install additional protection on your website.
We also can not guarantee that an update to your website will not produce a conflict that may require time and programming to resolve.
Should such a conflict do to our involvement in updating your site, it will be resolved at no cost to you.  If however your site is hacked you will be billed for any time or service beyond the allotted time in your chosen plan.
We will institute a backup process and keep 2 recent copies but we can not guarantee that a complete restoration will be successful in the event of a hack.

We are not available 24/7 – this is a one-man operation.  Response time is not guaranteed but the goal is 1 business day.

This agreement may be terminated upon 30 days’ written notice by either the client or MacKenzie Arts & Design.  In the event of client terminations payments are not refundable. 
Note:  Subscribers to this service will be set up on our service ticketing system. Subscribers agree to use this system when making service requests.

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