Website Maintenance Plan

If you need assistance with your website contact us: john@johnmacarts.com – 978-408-6452.
Maintenance plan subscribers should open a ticket. If you don’t have access to our ticket system please inquire and we’ll provide you with a login.
Maintenance of your WordPress website is important. Neglecting your site can have serious consequences including exposing your website to potential hackers. MacKenzie Arts & Design offers several affordable plans for your business.

All subscribers receive the following:

  • We install software and monitor your WordPress website to check against brute force hacking and malware attempts. While it isn’t a guarantee, monitoring your site is an important step.
  • You will be able to use our ticketing system which enables you to track every request. We can provide access for as many persons as you need. By using this system you and your company receives priority over email requests.
  • We will check your software for updates on a regular basis which further protects your site from malware.
  • We will maintain an external backup of your website on a monthly basis, to insure that your website can easily be restored if there is ever a problem.
  • As a maintenance plan subscriber you’ll receive 20% off any additional services over the subscribed hours.

Three Levels of Maintenance Are Offered

Plans and Pricing
The Basic Plan
$800 Per Year
Covers One Website
Best plan for small websites and companies with tight budgets.
Ticketing System for Priority Service over Non-Subscribers
Up to 2 hours service per month
Monthly External Backup
Monthly Software Updates
Monitoring*
20% off all services beyond the 2 hours.
 
 
 
 
 
 
 
 
The Plus Plan
$1400 Per Year
Covers One Website
Best plan for most websites
Ticketing System for Priority Service over Non-Subscribers
Up to 4 hours service per month plus you can bank up to 8 hours for extended projects.
Monthly External Backup
Monthly Software Updates
Monitoring*
20% off all services beyond the 2 hours.
Install and configure SEO by Yoast software for great SEO
Onboard analytics.
Monitoring google console for seo issues fixing them - adding redirects as needed.
Premium forms with Gravity forms.
 
 
 
 
The Extended Plan
$2200 Per Year
Covers One Website
Best plan for companies that need help with SEO and frequent updates
Ticketing System for Priority Service over Non-Subscribers
Up to 6 hours service per month plus you can bank up to 12 hours for larger projects.
Monthly External Backup
Monthly Software Updates
Monitoring*
20% off all services beyond the 2 hours.
Install and configure SEO by Yoast software for great SEO
Onboard analytics.
Monitoring google console for seo issues fixing them - adding redirects as needed.
Premium forms with Gravity forms. Phone consultations do not count against your time allotment for extended subscribers.
Install and monitor your sitemap with Google and Bing
SEO Review and recommendations
In person meeting or via skype two to four times a year, does not count against your time
Two hours content management training for you or your staff

Our Services

Maintenance plan subscribers receive 20% off on ALL services.

Level 1 Services

Regular Rate $45/hour

Website Content Changes
Image and Graphic Manipulation
Tech Support and/or training
Graphic Design or Photography
Creating or editing forms
Minor code edits to html/css
updating and installing software
Backups of website
Managing updates to software

Level 2 Services

Regular Rate $75/hour

Website design and development
Clean up of Malware – (hacked site)
Installing or updating eCommerce
Search Engine Optimization
Programming – PHP, Javascript
Audio/Video/Whiteboard Animation
Installing and configuring software
Installing and configuring 3rd party services

The Fine Print - Please read before you buy
By purchasing a maintenance agreement you have as retained MacKenzie Arts & Design to proceed with monitoring your website and you agree to following terms and conditions:
MacKenzie Arts & Design agrees to devote up to the stated hours per month on assignments to be determined by you. In addition your website will be monitored, regular software updates will be installed, and any alerts addressed as needed.
Use of this service assumes all requests will be made via our ticketing system which enables us to track time. AS OF JANUARY 2017, REQUESTS MADE BY REGULAR EMAIL WILL BE BILLED AT THE REGULAR FULL RATE.
This program requires FTP access to your hosting account and administrative access to your WordPress website. If your company doesn’t have a dedicated IT department we’ll need administrative access to your hosting account as well.
Services in addition to allotted hours per month will be made available at a 20% off the regular published rates.
Any expenses exclusive of normal overhead are not included in this agreement and will be billed separately. Examples of such expenses are: software, 3rd party programming, hosting, domain services, security software, hosting plan upgrades etc… Any expenses will be discussed prior to purchases. These fees will be billed separately.
This service in no way guarantees 100% uptime nor does it guarantee your website will not be hacked or damaged by malware. We also can not guarantee that an update to your website will not produce a conflict which may require time and programming to resolve. Should such a conflict or hack occur we’ll assist you in resolving it to the best of our ability at the rates described in our maintenance plans.
We will institute a backup process and keep 2 recent copies but we can not guarantee that a complete restoration will be successful in the event of a hack.  We use Sitelock on our website and we’ve partnered with other services in the past. If you want this extra protection, please inquire.
This agreement may be terminated upon 30 days’ written notice by either the client or MacKenzie Arts & Design.  In the event of client terminations payments are not refundable. 

Note:  Subscribers to this service will be set up on our service ticketing system. Subscribers agree to use this system when making service requests. As of January 2017, requests made by email that exceed the purchased time, will be charged at the regular hourly rates.
pixel*Monitoring: We install software on your WordPress site to monitor and protect against brute force hacking (manual or automated password guessing). The software also monitors for attempts to install malware. While this is not a guarantee of uptime or that you’ll never be hacked it does provide some protection and sends alerts to MacKenzie Arts in the event of an attempt on your site. The software will also limit the number of login attempts and will block IP addresses if the set limit is exceeded. We will monitor Google Console at least once per month and correct any errors. This includes installing re-directs when necessary to manage your SEO.  Additional optimization work can be performed as needed and directed furthermore this includes On-page SEO, Local, Technical and Offsite SEO.